FAQs

Product Info 🎁

How does it work?

With LoveYouCrate we make it easy and convenient to send a special gift to a friend, family member, or that remarkable person in your life. Simply pick any of our stuffed animals, write a special note for them, and we will deliver it to their door step.

Do I need to send multiple boxes?

If you need to send multiple boxes to different locations, we recommend placing your order one by one. Don't worry, shipping is always free! 💛

How will they know I sent it?

Include your name in the text box OR simply put your name on the shipping information BUT make sure the address you entered is the address you would like us to send the order to.

Why $25?

A lot of people may ask: why is the price $25? Well, let me explain, I founded this company with one BIG Goal in mind: to help the world become a better place. We donate 10% of all sales, shipping is included in the price, and we want to make sure we offer the best product.

Is my personal information safe?

Yes! We work with Shopify to make sure your transaction is 100% secure and safe. We don't touch your personal information at all.

Shipping Information & Returns 🚚

How long will my package take to arrive?

We ship all orders 1 day after they are placed. Estimate shipping times may differ by location but on average it takes 1-3 days. So your package will arrive in 2-5 days 😊. We provide tracking numbers with all orders!

I put the wrong address...

Simply contact us at support@loveyoucrate.com and we will be more than happy to help.

Returns and Refunds 

We want to make it right everytime, we offer a 15 day return policy from day of arrival. If you have questions, contact us!

I need to edit or cancel my order 

Simply contact us at support@loveyoucrate.com and we are happy to help!

My order has not arrived yet

If your order hasn't arrived after 1 week, please contact us immediately. Contact us here 

Other Questions 

Where are we located?

We were founded and based in Midland Texas. 

How can I pay?

We accept all major credit cards and PayPal. We work with Shopify to make sure your information is secure and safe.

Donations 💕

Donations

We believe in helping and spreading positivity, we donate 10% of all sales to wildlife preservation funds across the world, and we hope to do much more. When you buy from our site, you're helping a small business grow and you're also giving back while gifting a cute dose of happiness to a loved one.

What do you guys do?

Click here to learn more about what we do and why we do it. 

I still need help 

I still need help

Contact us at support@loveyoucrate.com and we will be more than happy to assist you with any question or problem.